Terms & Conditions


Welcome to our web site thealterlife.com. These Terms and Conditions of Use govern the access to and use of thealterlife.com. The access to and use of this web site, as well as the purchase of products on thealterlife.com, are based on the assumption that these General Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by ....

Request for further information can be sent to the address: support@thealterlife.com. If you need any assistance, go to the sections Shipping & Returns, FAQ, Jewellery Care, where you will find information on orders, shipping, refunds and returning products purchased on thealterlife.com, as well as other general information on the services provided by thealterlife.com. Remember that you can always contact the Provider by e-mail at support@thealterlife.com.

For any other legal information, go to the sections: Terms & Conditions and Privacy Policy of thealterlife.com. The Provider may amend or simply update all or part of these Terms and Conditions of Use. Any amendment or update of the Terms and Conditions of Use shall be posted for our users on the Home Page of thealterlife.com,  as soon as such amendments or updates have been made and shall be binding as soon as they are published on the web site in this section. Therefore, you should regularly access this section on the web site to check the publication of the most recent and updated Terms and Conditions of Use of thealterlife.com. If you do not agree to all or part of the  thealterlife.com’s Terms and Conditions of Use, please do not use our web site.

The access to and use of  thealterlife.com, including the display of web pages, communication with Provider, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of  thealterlife.com and its content. The Provider shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Privacy Policy

We recommend that you read the Privacy Policy, which also applies in the event that users’ access to thealterlife.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes  thealterlife.com collects and uses your personal data.

2. Intellectual Property Rights

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of  thealterlife.com or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Provider as the case may be.
Provider shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

3. Links to Other Web Sites

thealterlife.com may contain links to other web sites which are in no way connected to  thealterlife.com or the Provider. The Provider does not control or monitor such third-party web sites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on  thealterlife.com and carefully read their terms and conditions of use and their privacy policies. Our Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. thealterlife.com provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When the Provider provides links to other web sites, the Provider does not recommend that to its users access these web sites, and it does not provide any guarantees to their web content or services and products supplied and sold by these web sites to Internet users.

4. Links to thealterlife.com

Please, contact the Provider at the following e-mail address: support@thealterlife.com if you are interested in linking the Home page of thealterlife.com and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to link thealterlife.com. The Provider grants links to thealterlife.com free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to thealterlife.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities in relation to the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to thealterlife.com or to use unauthorized meta-tags without the Provider consent.

5. Disclaimers on Content

The Provider does not warrant that the contents of the web site are appropriate or lawful in other Countries outside Latvia. However, if such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by thealterlife.com shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of thealterlife.com is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.
Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site, please contact us in writing to the following e-mail address: support@thealterlife.com. A Provider representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow thealterlife.com to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Provider has adopted adequate technical and organizational security measures to protect services on thealterlife.com, the integrity of data and electronic communications to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding users of thealterlife.com, and to avoid unauthorized or unlawful access to such data and information.

6. Our Business Policy

The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on thealterlife.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on thealterlife.com. The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with these Terms and Conditions of Use.

7. Governing Law

These Terms and Conditions of Use are governed by the laws of the Republic of Latvia.


The following General Terms and Conditions of Sale the offer and sale of products on our website thealterlife.com. The products purchased on thealterlife.com are directly sold by .....

Request for further information can be sent to the address: support@thealterlife.com. If you need any assistance, go to the sections Shipping & Returns, FAQ, Jewellery Care, where you will find information on orders, shipping, refunds and returning products purchased on thealterlife.com, as well as other general information on the services provided by thealterlife.com. Remember that you can always contact The Vendor by e-mail at support@thealterlife.com.

1. Our Business Policy

1.1 The Vendor offers products for sale on thealterlife.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on thealterlife.com.

1.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.4 These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on thealterlife.com between the users of thealterlife.com and the Vendor.

1.5 The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on thealterlife.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of thealterlife.com and third parties.

2. How to Execute a Contract with the Vendor

2.1 To place an order for the purchase of one or more products on thealterlife.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically, and the order information has been verified as correct.

2.4 The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by clicking on the section called Order, in the My Account area.

2.5 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.6 Latvian and English are the languages used for executing contracts with the Vendor.

2.7 After your order form has been submitted, and the Vendor will process your order.

2.8 The Vendor may not process purchases when there are not sufficient guarantees of solvency when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on thealterlife.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within seven (7) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

2.9 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on thealterlife.com.

2.10 By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on thealterlife.com, even through links, including the General Terms and Conditions of Use and Privacy Policy.

2.11 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form.

2.12 thealterlife.com does not permit the purchase of TheAlterLife trademark items for resale.

3. Guarantees and Product Price Indication

3.1 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.2 The main characteristics of products are shown on thealterlife.com on each product page. The products offered for sale on thealterlife.com may not exactly correspond to the real items in terms of image and colours due to the Internet browser or monitor used.

3.3 Prices are subject to change. Check the final price of sale before sending the relevant order form. All prices include VAT.

3.4 Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled.

4. For customers from non-EU countries only - Custom taxes and import charges

4.1 Once the parcel reaches its destination country, and it may be charged with customs or import duties. The recipient of the parcel must pay these charges. The Vendor has no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend you to contact your local customs office for current charges and your country’s customs policies before you order.

4.2 The cost of the products and the delivery cost that the consumer pays to the Vendor does not include any customs duties, import taxes or any commission fees.

4.3 In case of return of your order, duties and customs paid are not refunded - if you have received your order and agreed to pay the customs duties upon delivery, the Vendor will not refund you the cost of the custom duties in case you decide to return your products.

4.4 Custom procedures may delay the delivery of your order. In case of such delay, please contact your local customs office. The custom invoice may arrive later than the order itself.

5. Payments

5.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

5.2 In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to AS SEB Bank remote electronic payment services, without third parties having any access thereto whatsoever. The Vendor will not use such details except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account the next day.

6. Shipping and Delivery of the Products

6.1 For specific product shipping and delivery procedures, please visit the Shipping & Returns section and read it carefully. The information provided in these section forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

7. Right To Cancel,  Return & Refund Procedures

7.1 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us ................., returns@thealterlife.com, of your decision to cancel this contract by a clear statement by completing the online Return Form that will be sent to you upon request. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

7.2 If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction.

7.3 If the recipient of the products indicated in the order form is different from the individual who made the Vendor shall refund the payment for such products, the amount paid for returned items to the individual who made the payment.

7.4 We may withhold reimbursement until we have received the goods back. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

8. Privacy

8.1 You will find information on how we process your personal data in the Privacy Policy section.

8.2 You are advised to read if you haven't already done so, our Terms and Condition of Use which also contain important information on how we process the personal data of our users and on the security systems of thealterlife.com.

9. Governing Law

These Terms and Conditions of Sale are governed by Latvian Republic law.

10. Amendments and updates

The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on thealterlife.com.

11. Disputes

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/. We do not intend to participate in dispute settlement proceedings before a dispute resolution body.