Privacy Policy

Welcome to our website thealterlife.com ("Website"). Please read our Privacy Policy carefully. This Privacy Policy applies when you visit or browse our web site without purchasing any product, when you register with thealterlife.com and when you use our services for purchasing products. If you haven't already done so, please also read Terms and Condition of Use of thealterlife.com, which contain information on privacy as well as on the security systems used by the web site.

The website thealterlife.com is managed by ............

1. Our Policy

Everyone has the right to protection of his/her personal data. ..... respects its users' right to be informed regarding the collection of and other operations involving their personal data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed thealterlife.com such a way that the use of your personal data will be kept to a minimum and will not exceed the purposes for which your personal data was collected and/or processed; we do not process your personal data when we can provide you with services through the use of anonymous data (such as marketing research made for improving our services) or by other means which allow ...... to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address).

...... determines the purposes and means for processing your personal data, including security measures, as ....... controls thealterlife.com users' personal data.

This Privacy Policy provides you with all information needed to understand how we collect data which may identify thealterlife.com users. For further information on our Privacy Policy, please contact us at support@thealterlife.com, or at ......

2. Who Processes Your Personal Data

...... controls the use of thealterlife.com users' personal data; ..... autonomously determines the purposes and means of processing personal data and the instruments used, including those for security measures. Due to organizational and operational purposes only, we have appointed certain third-party entities that will also process personal data belonging to thealterlife.com users for purposes strictly connected to the performance of services on thealterlife.com, including the sale of products.

The third party has been chosen by ..... because of their experience in processing personal data and it provides sufficient guarantees regarding compliance with data processing laws (including the technical security measures governing the processing to be carried out). In processing the personal data of thealterlife.com users, the third party shall act only on instructions from ...... We regularly check that third party complies with our instructions and that it continues to provide sufficient guarantees regarding their full compliance with the provisions on personal data processing.

Aside from the third party appointed for personal data processing, your information will be made available also autonomous controllers, for purposes related to supplying services requested by the user (for example, for purchase transactions). For more information on the matter, see section 5 (To Whom Your Personal Data Will Be Disclosed).

3. How We Use Personal Data and for What Purposes

Your personal data are collected and processed by ...... for purposes which are strictly connected to the use of the Website, its services and to purchase products on thealterlife.com. However, your personal data may also be used for other processing operations within the limits of such purposes.

In particular, your personal data shall be processed for the following purposes:

  1. when you execute purchasing procedures for products sold on thealterlife.com, we collect your personal data (such as personal details, e-mail address, address, Credit Card numbers, bank code, tax code and telephone number) on your order form only for the purpose of selling the products ordered by you;
  2. when you require technical assistance, we collect your personal data in order to provide you with information on browsing, browser compatibility and viewing or loading thealterlife.com web pages;
  3. when creating a Wishlist, we process your personal data in order to customize our services for the purchase of products on thealterlife.com

Your personal data is mostly processed by electronic means and in some circumstances by paper-based means, such as when the processing of your personal data is required for preventing fraud on thealterlife.com. Your personal data shall be stored in a way which allows ,...... to identify you for the period necessary for the purposes which the data was collected for and subsequently processed and, in any case, in accordance with applicable law. Please report any modification of your personal data to support@thealterlife.com,  in order to ensure that your personal information is always accurate and up-to-date, relevant and complete.

Your personal data shall not be disclosed to third parties for purposes which are not permitted by law or without your explicit consent.

Your personal data may only be disclosed to third parties when it is necessary for processing an order. Moreover, your data may be disclosed to the police or to judicial authorities, according to law and upon a formal request by such entities, for example in the event, ....... need to prevent fraud on thealterlife.com (anti-fraud services).

Data processors will also have access to your personal data as stated in section 2 for the specific purposes stated therein. In all the above circumstances, your consent for data processing is not required. Your personal data will not be transferred abroad to non-EU countries that do not ensure an adequate level of protection of individuals. Should this be necessary in order to supply services or to execute a contract for the purchase of products, your personal data shall be transferred to such non-EU countries only after the execution of specific contracts between ......, and such entities in accordance with applicable law and regulations.

We wish to inform you that ..... shall process its users' personal data for purposes that are strictly connected to the supply of services on thealterlife.com, execution of contracts related to the sale and purchase of products on thealterlife.com and, after receiving your consent, to send you information on new commercial initiatives which are strictly connected to the Website activities and services.

..... shall process your personal data for direct marketing purposes, including by e-mail, only after receiving your consent. ...... may have access to third parties personal data which was directly disclosed by their users, for example when a user bought a product to be sent to a friend, when the user paying for the product is different from the recipient of the product, or when a user wishes to recommend to a friend service of thealterlife.com or the sale of a particular product.

In all of the above cases, please make sure you receive the consent of such individuals before disclosing their personal data to ....... and make sure you inform them about this Privacy Policy; you will be the only person liable in connection with the disclosure of information and data regarding such third parties if they have not provided you with their express consent for it and for any improper and unlawful use of that information. In any event, ....... shall fulfil any obligation to inform third parties required by law and, when necessary, shall request their express consent upon registering in its archives the personal information of the user indicated.

4. What Happens if You Do Not Disclose Your Personal Data to The Alter Life

Granting your personal data to ....... (in particular, your personal details, your e-mail address, your address, your Credit/Debit Card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on thealterlife.com, supplying other services provided on the website upon your request, or when your personal information is needed to fulfil obligations required by law or regulations.

The refusal to provide ...... with some of your personal data necessary for performing the above purposes may consequently prevent ...... from processing your order for the purchase of products sold on thealterlife.com or from supplying other services provided on thealterlife.com, such as Customer Care services, sending the newsletter, using the Wishlist or fulfilling obligations required by law and other regulations. Therefore, failing to provide data may constitute, in some cases, a legitimate and justified reason for not processing your order for the purchase of products sold on thealterlife.com or not providing thealterlife.com services.

Disclosure of further personal data to ....... other than that required for fulfilling legal or contractual obligations or for providing the services requested, is, on the contrary, optional and does not have any effect on the use of the web site and of its services or on the purchase of products on thealterlife.com.

In some circumstances and if required, from time to time we will duly inform you if the personal data you are disclosing to ...... is compulsory or optional. We will point out to you whether the disclosure of your data is compulsory or optional by marking with an appropriate symbol (*) the information that is compulsory or data needed for providing the required services on thealterlife.com and for the purchase of products on thealterlife.com. Failing to provide optional personal data will not imply any obligation or disadvantage to our users.

5. To Whom Your Personal Data Will Be Disclosed

Personal data will be disclosed to third party companies that provide, on behalf of ......, specific services as data processors or to other recipients of personal data collected by ...... that autonomously process your personal data only for the performance of a contract for purchasing products on thealterlife.com and only when such purpose does not exceed the purposes for which your personal data was collected and subsequently processed and, in any case, according to applicable laws and regulations.

Personal data will not be disclosed to third parties or disseminated or transferred without informing our users of such disclosure/dissemination/transfer, without their consent and, in any case, in accordance with the law.

6. How We Collect Your Data on thealterlife.com

When you are using thealterlife.com, some personal data might be collected automatically (through "cookies"), for example, when we automatically collect users' IP addresses and other information regarding the users' data traffic or the users' preferences in the choice of services provided on this website and of the products purchased through the provided services. This information and data are collected directly and automatically by the website as part of its operational functions. This information and data are then processed in a collective and anonymous way for commercial purposes in order to optimize the services provided on thealterlife.com for the needs and preferences of the website users.

In other circumstances, ...... directly collects personal data and information from its users when they register online with thealterlife.com or when they send purchase orders of products sold on the website in order to finalize e-commerce transactions. ....... will process such data only for the purposes and within the limits of what is stated in the section regarding data collection and may be disclosed to third parties only for the purposes related to providing the services requested by the user.

7. Security Measures

We have adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy. Nevertheless, ....... cannot guarantee that the security measures adopted for the protection of the website and for data and information transmission on thealterlife.com will prevent or exclude any risk of unauthorized access or of loss of data.

It is advisable that your computer is provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider takes appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).

8. Cookies

thealterlife.com uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard disk of an Internet user; it does not contain intelligible information but it allows linking between an Internet user to his/her personal information provided by the user on thealterlife.com. Cookies are disseminated by our servers, and no one may gain access to the information contained therein. Only ....... processes information collected by cookies, in a collective and anonymous way, in order to optimize its services and its website for the needs and preferences of its users. We have provided cookies in connection to functions such as selecting the country, browsing the catalogue, purchasing products online and in general in connection with the provision of services reserved to registered customers. As you know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on these deletion procedures. Please access the information on your Internet browser if you wish to delete cookies. The acceptance of automatic data collection procedures and the use of cookies are necessary for using the web site and its services, including the purchase of products. If you have started the procedure of deleting cookies, ...... cannot ensure that all web pages of thealterlife.com will be displayed or that certain services will be supplied such as, for example, storage or display on the web pages of products you chose when you were finalizing the online purchase processes.

9. Opt-in/Opt-out

..... processes your personal data only after receiving your consent, freely expressed, in order to send you advertising material and direct marketing or other commercial communications, including by e-mail, which does not fall within customer requested services provided by thealterlife.com. Each time your consent is required, we will inform you in advance and we will give you the option to either provide or refuse your consent for the use of your personal data, including your e-mail address, for the above purposes, by ticking the appropriate boxes.

We wish to inform you that ....... and thealterlife.com may process your personal data also without your consent in certain circumstances provided by law, such as when such processing is necessary for performing a legal obligation to which ....... and thealterlife.com are subject or when such processing is necessary for performing obligations undertaken in contracts with the users (such as, for example, if you purchased products on thealterlife.com or if you asked to use specific services through our website).

In any case, we wish to inform you that ....... guarantees that its users may exercise, at any time and without having to state their reasoning, their right not to receive future communications connected to particular services upon request.

10. Links to Other Web Sites

thealterlife.com contains links to other websites which may have no connection with thealterlife.com or with ...... ...... does not control or monitor such web sites or their web content. ...... shall not be held liable for the web content of such sites and for the rules adopted by them in terms of your privacy and the processing of your personal data while you are visiting those websites. Please, pay attention when you connect to these websites through the links provided on thealterlife.com and read their terms and conditions of use and their privacy policy carefully.

thealterlife.com Privacy Policy does not apply to third party websites. thealterlife.com provides links to other web sites exclusively to help its users in their searches and net-surfing activities and to allow links to other websites on the Internet. When ...... provides links to other websites, ....... does not recommend the use of these websites and do not provide any guarantees regarding their web content or the services and products supplied and sold by these web sites to Internet users

11. Contacts

Should you require any further information on your rights and on personal data protection law you can contact the personal data protection authority at the following address: www.dvi.gov.lv

12. Governing Law

This Privacy Policy is governed by Latvian law and, in particular, by the Latvian Personal Data Protection Law, which governs the processing of personal data - also held overseas - carried out by anyone who is domiciled or has registered offices in Latvia. The Latvian Personal Data Protection Law guarantees that processing of personal data will be carried out in compliance with fundamental rights and freedom of individuals, as well as of their dignity, with particular reference to confidentiality, identity and to the right to personal data protection.

13. Modification and Updating of thealterlife.com Privacy Policy

....... may amend or simply update all or part of thealterlife.com Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of thealterlife.com Privacy Policy shall be notified to our users on thealterlife.com homepage as soon as such amendments or updates have been introduced and shall be binding as soon as they are published on the website in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy of thealterlife.com.